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Customer Satisfaction Survey

 

SOFTWARE

 Not Satisfied Satisfied Very Satisfied n/a
Ease of installation
Ease in completing forms
Ease of printing
Ease of job tracking
Ease of card file
Ease of integrated billing feature
User friendly
Number of forms available
Submittal of new forms
Forms you would like to have added:
Suggestions or possible improvements:
 

SUBSCRIPTION SYSTEM

 Not Satisfied Satisfied Very Satisfied n/a
New system in general
Ease of updating
Timeliness of updates
Number of updates
Ease of renewing
Pricing
Inclusion of assistance and tech support
Suggestions or possible improvements:
 

CUSTOMER SERVICE AND TECHNICAL SUPPORT

Not Satisfied Satisfied Very Satisfied n/a
Availability
Friendliness
Helpfulness
Efficiency
Legibility of letters, invoices, postcards, etc...
Are you receiving mailings and faxed notices?
PermitPro Perks (Recommendation rebate)
Satisfaction with current in-house or outside technical assistance (companies or individuals other than PermitPro)
Are there any PermitPro program issues you would like to be contacted about?
Suggestions or possible improvements:
 

ONLINE ASSISTANCE SYSTEM

Not Satisfied Satisfied Very Satisfied n/a
Ease of use
Helpfulness
Efficiency
Would you like an online tutorial on any of PermitPro's features?
Suggestions or possible improvements:
 

WEBSITE

 Not Satisfied Satisfied Very Satisfied n/a
Information
Navigation
Secure online ordering/renewal system
Suggestions or possible improvements:
 

NEW PERMITPRO MARKETS

 
Would you recommend PermitPro?
Would your company consider hosting a PermitPro informational meeting for potential new customers in exchange for rebates on the
sales?
Would you like to receive information on the new PermitPro- L.I.E. (Long Island Edition) or PermitPro- NJ (New Jersey)?
Locations or cities you think might use PermitPro?
Suggestions or ways to reach new customers:
 

CONTACT INFORMATION

 
Company Name:
Your Name (optional):
Email:
Preferred contact for software issues:
Preferred contact for billing issues:
Comments:
 

Plumbers:
PermitPro has new plumbing forms and features to speed up repetitive filings.

Electricians:
PermitPro is adding new electrical and fire alarm forms this fall.

Architects:
You can now search BIS right from within PermitPro!

Engineers:
Our wide array of applications lets you handle any job.

Elevator Companies:
Have a look at PermitPro for Elevator - custom-made for your industry!

Existing Customers:
Please take a moment to fill out our Customer Satisfaction Survey - your feedback is very important to us.

New Regions:
We're adding new areas of service to PermitPro - Long Island, New Jersey and Boston! Check back for details.